Shipping, Returns and Warranty

*Important Information on Shipping Rates*

Free shipping within the U.S. most orders will arrive within 3-5 business days after your purchase. For international orders, you will be shown what the cost of shipping will be on the checkout page, it depends on how many items you have in your cart. 

Please email sales@la-touraine.com to get a shipping quote if you have any issues.

Handling

All orders are shipped within 3-5 business days after order is placed

Order Tracking

Once your order starts shipment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email you. 

Return & Refund Policy

We want to ensure that you love the watches that you have purchased. If for any reason you are not completely satisfied with your purchase, you may return the item(s) within 7 days of the delivery date for exchange ONLY.

Please contact us via email at sales@la-touraine.com prior to your return. Additionally, the shipping costs for the original purchase and for the return will not be refunded.

We reserve the right to not accept a return. We may also require a restocking and/or repair fee if the item(s) being returned have been damaged or worn.

While our policy is firm, we are willing to work with you to ensure that your experience with La Touraine is nothing but positive.

Please note that sale items, presale items and custom orders are final sale and are excluded from this policy.

Warranty

La Touraine watches are backed by a 24 month warranty.  This warranty includes any mechanical defects or failures over the course of the warranty.  This warranty does not cover damage from wear or use of the watch.  This warranty does not cover abuse or operating the watch in environments that it is not designed for (scuba diving, trips to Mars, etc). 
We reserve the right to not cover warranty repairs.
Battery replacements are not covered under this warranty.  We do offer battery replacement services as well as repair services but the pricing for these will be on a watch by watch basis.
Please contact us via email at sales@la-touraine.com to discuss your warranty coverage and options for servicing. 
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