Warranty & Return Policy

At La Touraine, we maintain internal records to help protect our customers, our brand, and the integrity of the secondary market. A watch may be flagged in our records if it is reported as lost or stolen, associated with payment fraud or chargeback abuse, subject to a credible ownership dispute, or found to have been materially altered in a way that affects authenticity or identification. If a watch is flagged, La Touraine reserves the right to withhold or limit certain services until lawful ownership is verified. These services may include warranty support, repair or service intake, authentication assistance, and ownership transfer support. To review a flagged watch, we may request documentation such as proof of purchase, order confirmation, identifying photos of the watch, serial number details, and government-issued identification that matches the original or current ownership records where appropriate. If lawful ownership is confirmed, we may remove the flag at our discretion and restore eligibility for applicable support. If a watch is determined to have been stolen, fraudulently obtained, or misrepresented, La Touraine may deny service, deny warranty coverage, retain internal records of the watch’s status, and cooperate with law enforcement or other appropriate authorities when required. La Touraine’s flagged watch process is intended to support legitimate owners while discouraging fraud and abuse. Possession of a watch alone does not guarantee eligibility for warranty, service, or ownership verification benefits. For questions regarding a flagged watch, please contact La Touraine customer support with all relevant documentation for review.